Some backflow problems can't wait: a relief valve dumping water nonstop, a cracked body after a freeze, a stolen device leaving a pipe open, or a district shutoff date tomorrow. Call any time. We answer 24/7 and get a tester out as soon as we can.
- CallsAnswered 24/7
- PriorityFront of the line
- PriceGiven on the phone
- FilingSame day
Ready to book? Same-week appointments.
What counts as an emergency
- Brass theft left an open line
- You got a final notice with a shutoff date
- The device won't stop discharging water
- Freeze or impact damage
Stopping the water first
When a backflow device is gushing water, stop the flow first. There's usually a shutoff valve on both sides of the device. A quarter turn so the handle sits across the pipe closes it.
If those won't turn, shut off the main at the water meter. Some meters need a meter key, while others have a hand valve on your side.
Next, call us. We answer emergency calls around the clock. Let us know what's happening, whether the water is off, and if it's a home or business. We'll dispatch a tester and quote you on the call.
When the device has been stolen
Metal thieves target brass backflow devices all over Southern California. You'll notice water spraying from cut pipe, or no water because the line got shut off.
If water's flowing, close the meter, then call us. We can cap the line so the rest of the property has water, or install a replacement, often the same day when we have your size.
The new device gets tested and its report filed with your district. We'll also suggest a locking cage to keep it from happening again. If you're filing an insurance claim, a police report helps.
Freeze, impact and other damage
Cold snaps in inland and higher areas can crack a device's body or bonnet overnight. You'll often see water spraying from a split in the brass when temperatures rise in the morning.
Impact damage happens too: a car backing into a device, a mower clipping a test cock, a landscaping crew hitting it with equipment. Even a small crack can turn into a steady leak.
Depending on the damage, we can sometimes replace just the broken part, like a bonnet or test cock. A cracked body usually means replacing the device. Either way, it's retested before we leave and the report goes to your district.
Help outside normal hours
Emergency calls are answered 24/7, including nights, weekends and holidays. When you call, you'll talk to someone who can figure out what's going on and how fast we can get there.
You'll get the price on the phone before anyone heads out. That way there are no surprises when the job's done.
Not every situation needs an overnight visit. If the water is off and nothing is flooding, it may make sense to schedule first thing in the morning. We'll help you decide, and if it can't wait, we'll get someone out as soon as possible.
Preventing the next emergency
Theft, freezes and unnoticed wear cause most emergencies. A locking cage prevents most thefts, an insulated cover helps in cold spots, and calling early when you see drips or spitting can head off a bigger leak.
When we finish an emergency repair, we'll mention anything that could cause a repeat and what fixing it would cost.
Paperwork after an emergency
If you're filing an insurance claim for theft or water damage, documentation helps. We can provide an invoice that describes the damage, the work done and the parts replaced, plus photos if you ask.
For thefts, a police report number is usually needed too. Our test report after the repair shows the new device is installed and compliant.
Helping us help you faster
When you call, tell us the address, whether you've shut the water off, what's happening (spraying, leaking, stolen) and where the device is. A photo by text helps a lot.
Businesses should also mention who can meet us and whether the fire line is affected. Those details let us bring the right parts and usually fix it in one visit.
After the repair, the device is tested and the report is filed with your district, which also keeps you current on your yearly test.
While you wait
If water is flowing heavily, close the shutoff valves on either side of the device or the main at the meter. Then call us.
Questions
Should I call my water district?
If water is running into the street or you can't shut it off, call them too. Otherwise, call us first.
What if the device was stolen?
Call us. We can cap the line or replace the device, often the same day.
Is emergency service more expensive?
You get the price on the phone before anyone comes out.
Can you come on a weekend?
Yes. Calls are answered 24/7, weekends included.
Can you just cap the line until a new device arrives?
Yes. Capping restores water to the rest of the property while the replacement is arranged.
Do you really answer at night?
Yes. Emergency calls are answered 24/7.
What to expect when you book emergency backflow repair
Booking takes a couple of minutes by phone or online. We confirm the address, the device and how to reach it, and we'll give you a time window that works for you. For most homes, you don't need to be there.
On the visit, a certified tester does the work with a calibrated gauge and explains anything that comes up in plain terms. If a repair is needed, you'll get the price before anything happens. When the device passes, we send the report to your water district and email you a copy. Our office is open seven days a week, 6am to 12pm, and emergency calls are answered around the clock.
Where we offer Emergency Backflow Repair
Our testers handle emergency Backflow Repair across Redlands and the surrounding area, from Loma Linda, Mentone, Calimesa, Highland and Yucaipa. Call for the next opening or schedule online.